These conditions of use apply to the entire group of Web sites owned, operated, licensed, or controlled by Kai Animation and KaiAnimation.com. Please read these terms and conditions carefully before using this Web site. By using this Web site or any other site owned, operated, licensed, or controlled by Kai Animation, you signify your assent to these terms of use. If you do not agree to these conditions of use, you may not access or otherwise use the site. Kai Animation and KaiAnimation.com reserves the right, at its discretion, to change, modify, add, or remove portions of these terms at any time. Please check these terms periodically for changes. Your continued use of this site or any other Kai Animation Web site following the posting of changes to these terms will mean you accept those changes.
Order Cancellation Policy:
Please submit any cancellation via Email to: CancelOrder@KaiAnimation.com
Email cancellations must contain the following: First name, last name, order number, and Email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via Email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
Warranty Policy
Shipping Costs
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.
Warranty Procedure
We suggest you contact us first by E-mail: KaiAnime@KaiAnimation.com to determine whether the item is indeed defective before shipping. Then make an online return merchandise authorization (RMA) request. See Return Policy for more details.
30-Day Warranty
All products (unless specifically stated otherwise), carry an implied, industry-standard 90-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer. |
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